Privacy Policy
ACP Plumbing Solutions
Last Updated: September 2026
1. Introduction
ACP Plumbing Solutions (“we”, “us”, “our”, or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.acpplumbing.com.au (“Website”) and use our services.
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing and using this Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Personal Information We Collect
We may collect personal information from you in a number of ways, including:
Contact Forms
When you submit a contact form or inquiry through our Website, we collect your name, email address, phone number, and any other information you choose to provide.
Career Applications
If you apply for employment, we collect your name, email address, phone number, resume/CV, and any other information you provide as part of your application.
Automatic Information
When you visit our Website, we automatically collect certain information about your device, including but not limited to: your IP address, browser type, operating system, pages visited, time and date of visit, and referring website.
3. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and understand user preferences. These may include:
Essential Cookies
Required for the Website to function properly.
Analytics Cookies
Help us understand how visitors use our Website (via Google Analytics or similar services).
Third-Party Cookies
From social media platforms and other service providers.
You can control cookie preferences through your browser settings. Disabling cookies may affect Website functionality.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to inquiries and providing customer service
- Processing job applications
- Improving and optimizing our Website and services
- Sending newsletters and promotional materials (only with consent)
- Conducting market research and analytics
- Protecting against fraud and ensuring Website security
- Complying with legal obligations
5. Third-Party Service Providers
Our Website is hosted on Squarespace, a third-party platform provider. We also use the following services:
Squarespace
Website hosting and platform. See their privacy policy at www.squarespace.com/privacy
Google Analytics
Website analytics and performance tracking. See Google’s privacy policy at google.com/policies/privacy
Social Media Platforms
We maintain presence on Instagram and LinkedIn. These platforms collect data according to their own privacy policies.
These third-party service providers are contractually obligated to use your personal information only as necessary to provide services to us and must maintain the confidentiality and security of your information.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer required, it will be securely deleted or de-identified.
8. Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications
- Lodge a complaint regarding our handling of your personal information
To exercise any of these rights, please contact us using the details provided in Section 10.
9. External Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
ACP Plumbing Solutions
Email: office@acpplumbing.com.au
Phone: 0421 336 444
PO BOX 10, Montmorency VIC 3094
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy. Your continued use of the Website following any changes constitutes your acceptance of the updated Privacy Policy.
