Terms & Conditions
ACP Plumbing Solutions
Last Updated: September 2026
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your use of the website www.acpplumbing.com.au (“Website”) and the services provided by ACP Plumbing Solutions (“Company”, “we”, “us”, or “our”). By accessing and using this Website, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use this Website or our services.
2. Use of Website
You agree to use this Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Website. Prohibited behavior includes:
- Harassing or causing distress or inconvenience to any person
- Transmitting obscene or offensive content
- Disrupting the normal flow of dialogue within our Website
- Attempting to gain unauthorized access to our systems
- Introducing viruses, trojans, worms, logic bombs, or other malicious material
- Using automated systems or software to extract data from the Website
- Engaging in any form of spam or unsolicited communication
3. Intellectual Property Rights
All content on this Website, including text, graphics, logos, images, audio clips, and software, is the property of ACP Plumbing Solutions or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, transmit, display, or perform any content from this Website without our prior written permission.
4. Services and Quotations
All information regarding our plumbing and gas fitting services displayed on this Website is provided for general informational purposes only. Service quotations are estimates based on preliminary information and may change upon site inspection. We reserve the right to decline any service request or project at our discretion.
All services are subject to availability and may be subject to additional terms and conditions specific to each service engagement.
5. Limitation of Liability
To the fullest extent permitted by law, ACP Plumbing Solutions and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or related to your use of this Website or services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or related to this Website or our services shall not exceed the amount you paid to us for the relevant service, if any.
6. Disclaimers
This Website and all content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. ACP Plumbing Solutions makes no representation or warranty that:
- The Website will be uninterrupted or error-free
- The Website will be free of viruses or other harmful components
- Information on the Website is accurate, complete, or reliable
- Services will meet your expectations or requirements
- Any defects will be corrected
We do not warrant that this Website will operate without interruption or that access will be continuous or uninterrupted.
7. Payment Terms
Payment terms for services are to be determined and agreed upon at the time of quotation. We accept various payment methods as will be communicated to you. Invoices are due according to the terms specified on the invoice. Late payment may result in suspension of services and may incur additional fees as permitted by law.
8. Cancellation and Refund Policy
Cancellation policies for services are determined on a case-by-case basis. For any scheduled work, cancellations must be notified as soon as possible. Cancellation fees may apply depending on the timing and nature of the cancellation. Refunds, where applicable, will be issued within 14 business days of cancellation. For detailed information about cancellation policies for specific services, please contact us directly.
9. User Accounts and Information
If you create any account or provide information through our Website, you agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of any passwords or account credentials
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
We reserve the right to suspend or terminate any account we believe violates these Terms or poses a risk to our systems or other users.
10. Third-Party Links and Content
This Website may contain links to third-party websites and services. We are not responsible for the content, accuracy, availability, or practices of any third-party websites. Your use of third-party websites is governed by their own terms and conditions and privacy policies. We encourage you to review the terms of any third-party website before using it.
11. Indemnification
You agree to indemnify and hold harmless ACP Plumbing Solutions, its officers, directors, employees, and agents from any and all claims, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or resulting from your use of this Website or violation of these Terms.
12. User Responsibilities
You are responsible for ensuring that your use of this Website complies with all applicable laws and regulations in your jurisdiction. You agree not to use this Website in any manner that could damage, disable, or impair our systems or networks.
13. Work Site Safety
When our team attends your property to perform services, you agree to ensure that:
- The work site is safe and accessible
- You have necessary permits and authorizations for the work
- Hazardous materials or conditions are disclosed to us in advance
- You comply with all applicable health and safety regulations
You may be liable for any injuries or damage caused by unsafe work site conditions that were not disclosed to us.
14. Warranty Limitations
While we take pride in the quality of our work, warranty terms vary depending on the specific service provided. All warranties are limited to the repair or replacement of the defective work within the warranty period. Warranties do not cover damage caused by misuse, negligence, natural wear and tear, or failure to perform recommended maintenance.
15. Modifications to Terms
ACP Plumbing Solutions reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website and services following any modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms regularly.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and if that is not possible, the provision will be severed. The remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ACP Plumbing Solutions regarding your use of this Website and services. These Terms supersede all prior negotiations, understandings, and agreements, whether written or oral.
18. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
19. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
ACP Plumbing Solutions
Email: office@acpplumbing.com.au
Phone: 0421 336 444
PO BOX 10, Montmorency VIC 3094
20. Dispute Resolution
Before pursuing any legal action, both parties agree to attempt to resolve disputes through good faith negotiation. If a dispute cannot be resolved within 14 days, either party may pursue legal remedies available under Australian law. Where applicable, disputes may be referred to mediation before litigation.
